0$0
  • No products in the cart.
  • English
  • Suomi
  • Svenska

Terms and conditions

1. BUY

When ordering agreement for the purchase only when Equestrian Stockholm confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by the Equestrian Stockholm. If delivery is changed in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase at no cost until the goods are sent. Equestrian Stockholm has ownership and withdrawal rights to all products until full payment has been received from the customer. To shop with us you must be 18 years old and Equestrian Stockholm must be able to determine the customer's home address.

2. PRICES

All prices include VAT (25%) . We have no minimum order limit - you can choose as many products you want. We reserve the right to make price adjustments, changes in stocks and obvious typographical errors. Equestrian Stockholm can not be held responsible for circumstances where we have no control. Schenker, FedEx, UPS, DHL and Posten are used for the transport of mail and parcels and we follow the Swedish Law of Distance and Doorstep Sales Act (2005: 59). If you are under 18 years old it requires the consent of a parent or guardian to make a purchase. In cases where invoices are not paid before the due date, will be charged interest at base rate + 9.00%. The last measure is debt collection. By ordering in our online store, you agree to the Terms of Equestrian Stockholm.

3. FREIGHT

Finland, Denmark, UK              9 Euro

EU Member states                   19 Euro

Cyprus                                        29 Euro

Ukraine                                      29 Euro

USA                                             29 Dollar

United Arabic Emirates           29 Dollar

Australia, New Zealand           39 Euro

Japan                                          39 Dollar

 

Other countries                        29 Dollar

 

4. PAYMENT OPTIONS / PAYMENT TERMS

Equestrian Stockholm uses PayPal as payment method for international orders. Customers need to be registered at PayPal. More information on PayPal's website here.

5. DELIVERIES

Orders made before 12.00 on non-holiday weekday processed the same day and are normally delivered within 1-4 days within Sweden.
International orders may be delivered within 2-7 days.
'Days' in this sense is referred to Monday-Friday.

We reserve all stock items to may be sold out before we can update the site. In this case, we will contact the customer with more information and new estimated delivery. The customer has the right to cancel the purchase at no cost if the item is not in stock. The packages are delivered by mail or another carrier to delivery.

6. DELIVERY DELAYS

Sometimes arise delivery delays by our suppliers beyond our control. This may occur, for example when a supplier can not meet its delivery obligations to us or problems in the manufacturing process. If this occurs, we disclaim liability to the customer for the damage that the delay is accomplished. You can trust that we will always notify you of the delivery is delayed. You as a customer the right to cancel the purchase at no cost at the delivery delay.

7. TRANSPORTATION

Equestrian Stockholm is responsible for transportation to our customers. You and transportation company assumes the risk of returning to us.

8. DAMAGED GOODS

When you receive your goods, it is important that you check your order immediately. If you have received a faulty or damaged goods, please contact us as soon as possible by e-mail info@equestrianstockholm.com

9. RIGHT OF WITHDRAWAL AND PURCHASE

Private Customers under the Distance Contracts right to 14 days. This means that the customer has the right to cancel your purchase within 14 days after you have received the goods. Return the product must be unused and in their original packaging. When exercising the right of withdrawal / return of goods, the customer for the return shipping.

As our customer offering Equestrian Stockholm also exchange within 30 days from the date you ordered the goods. This only applies unused products.

10. CLAIMS

Any change / returns sent to:

Equestrian Stockholm
Vretvägen 13
142 34 Skogås
Sweden

Sent a product back to us for replacement / return and the product's use, send the product back to the customer with an invoice of 150 SEK for the return shipping / adminsitration. It is of utmost importance that the product is not used in replacement / return and that all patches and embalage should be included in the shipment of goods.

 

11. REFUNDS

Repayment is via Paypal. The total return is always paid to the same account used to purchase and as soon as possible after we have received and accepted the return.

12. RESERVATION

We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during the Force Majeure below.

13. PROTECTION OF PERSONAL DATA

In connection with the registration and ordering you agree that we store and use your data in our operations solely in order to complete and provide the service that you expect from us. According to PDA (Personal Data Act) you have the right to get the information we have stored on you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service (preferably by e-mail info@equestrianstockholm.com). We also declare that we will not sell or transfer any personal data (see our Privacy Policy).

14. Not collected packages

If your package arrives at a distribution point is sent a notification via email or SMS to you. You, the customer is responsible for the mobile phone number, the address and the email address you entered is correct.
If you do not pick up your package so you will be charged an administrative fee of 150 SEK.

15. Force Majeure

In the event of war, natural disasters, strikes, government decisions and similar events beyond our control which is not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement / pledge, shall constitute the basis that we are released from our obligations to fulfill that contract.

Below are links to the Consumer Agency and the ARN which you can read in more detail about consumer purchasing and Distance Contracts mm.
http://www.konsumentverket.se/
http://www.arn.se/