Rights & Returns

 

When do i get my products?

Orders placed before 12.00 on non-holiday weekday are processed the same day and are normally delivered within 2-7 days working days. When your order has been shipped you will receive a link were you can follow your package.

 

How do I return a product?

Need to change a size or to another colour? Here you will find information about what happens when you have returned a return or made a change. Keep in mind that you have 14 days to decide if you wish to keep your products, assuming you received the package.

Keep in mind that you are the customer responsible for the return until we have received and registered it, so always save your receipt. It can sometimes take up to 14 days for a return to come to us and be processed at our warehouse.

You as a customer stand for the shipping cost to us. The product is sent to:

Equestrian Stockholm
Vretvägen 13
142 34 Skogås
Sweden

Refund of the amount is always refunded to the same account used at the time of purchase and as soon as possible after we have received and approved the return.

 

Return Policy

You are always entitled to withdrawal for 14 days in accordance with current consumer protection legislation. This means that you as a customer have the right to undo your purchase by notifying Equestrian Stockholm within 14 days of receipt of the order by you or an agent. The easiest way to inform us about your return is by filling in and shipping the packing slip that came in the package with your products. The product must be returned within 14 days from the date you announced Equestrian Stockholm that you had exercised your right of withdrawal. The product should be shipped well packaged, in good condition and original packaging.

 

Complaint

The right of the claim covers goods that are incorrect in accordance with current consumer protection legislation. If you wish to make a complaint about a defective order, please contact our customer service as soon as possible after you discover the error. Complaints made within two months of discovering the error are always considered to be timely. You as a consumer have three years of right of claim.

Equestrian Stockholm always pays freight charge on a complaint.