When ordering, the purchase agreement is valid for the purchase only when Equestrian Stockholm have confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by Equestrian Stockholm. If delivery is changed in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase at no cost until the goods are sent to the customer. Equestrian Stockholm has ownership and withdrawal rights to all products until full payment has been received from the customer. To shop with us, you must be 18 years old, and Equestrian Stockholm must be able to determine the customer’s home address.
We have no minimum order limit – you can choose as many products you want. We reserve the right to make price adjustments, changes in stocks and obvious typographical errors. Equestrian Stockholm cannot be held responsible for circumstances where we have no control. Schenker, FedEx, UPS, and DHL are used for the transport of mail and parcels, and we follow the Swedish Law of Distance and Doorstep Sales Act (2005: 59). If you are under 18 years old, it requires the consent of a parent or guardian to make a purchase. In cases where invoices are not paid before the due date, will be charged interest at base rate + 9.00%. The last measure is debt collection. By ordering in our online store, you agree to the Terms of Equestrian Stockholm.
- 9 Euro worldwide (except AUS, NZL and RUS)
- 29 Euro Australia and New Zealand
- 49 Euro Russia
Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay. If the parcel is not collected we will charge you for upcoming costs.
Equestrian Stockholm uses PayPal and Stripe as the payment method for international orders. For Paypal, customers need to be registered at PayPal. More information can be found on PayPal’s website. We display our products in several currencies other than the Euro, this is for estimation purposes using an exchange service, the checkout and shopping cart page will always be shown in Euros.
Orders made before 12.00 on non-holiday weekday processed the same day and are typically delivered within 1-4 days within Sweden.
International orders may be delivered within 2-10 workingdays.
‘Days’ in this sense is referred to Monday-Friday.
We reserve all stock items to may be sold out before we can update the site. In this case, we will contact the customer with more information and new estimated delivery. The customer has the right to cancel the purchase at no cost if the item is not in stock. The packages are delivered by mail or another carrier to deliver. Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.
Sometimes arise delivery delays by our suppliers beyond our control. This may occur, for example when a supplier can not meet its delivery obligations to us or problems in the manufacturing process. If this happens, we disclaim liability to the customer for the damage that the delay is accomplished. You can trust that we will always notify you of the delivery is delayed. You as a customer the right to cancel the purchase at no cost at the delivery delay.
Equestrian Stockholm is responsible for transportation to our customers. You and transportation company assumes the risk of returning to us.
When you receive your goods, it is essential that you check your order immediately. If you have received faulty or damaged goods, please contact us as soon as possible by e-mail [email protected]
Right of withdrawal and purchase
Private Customers under the Distance Contracts right to 30 days. This means that the customer has the right to cancel your purchase within 30 days after you have received the goods. Return the product must be unused and in their original packaging. When exercising the right of withdrawal/return of goods, the customer for the return shipping.
As our customer offering Equestrian Stockholm also return within 30 days from the date, you ordered the goods. This only applies unused products.
Any change/returns sent to:
142 34 Skogås
Sent a product back to us for replacement/return and the product’s use, send the product back to the customer with an invoice of 150 SEK for the return shipping/administration. It is of utmost importance that the product is not used in replacement/return and that all patches and embalage should be included in the shipment of goods.
Repayment is via Paypal. The total return is always paid to the same account used to purchase and as soon as possible after we have received and accepted the return.
We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during the Force Majeure below.
Personal data processing
Not collected packages
If your package arrives at a distribution point is sent a notification via email or SMS to you. You, the customer is responsible for the mobile phone number, the address and the email address you entered is correct.
If you do not pick up your package, you will be charged an administrative fee of 150 SEK.
In the event of war, natural disasters, strikes, government decisions and similar circumstances beyond our control which is not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement/pledge, shall constitute the basis that we are released from our obligations to fulfil that contract.